You need to know how to work this soft ware in order to have a trouble free computer using experience.
Norton Utilities
You need to know about the different parts of the computer and you need to know how to reed and how to use a computer in general
People will have to learn how to use each of the parts of Norton and understand most of the terminology the program uses they will have to learn how to use Norton disk doctor UN erase volume recover speed disk Norton flash back and system info.
The test will be to go get a broken disk from the library and see if the person knows how to fix it then check the hard drive then throw out a file and un erace it.